Return & Shipping Policy

RETURN POLICY- MADE TO ORDER

All made to order items are FINAL SALE and cannot be canceled or returned.

 SHIPPING

Product prices do not include packing, shipping, handling, insurance, or sales tax.

 Please contact info@lastditchdesign.com  for furniture shipping options.

Last Ditch Design (LD2) will arrange the shipping of orders via one of our preferred carriers. Shipping quotes can be provided prior to any product orders, based on final destination and requirements. All charges are pro forma and will be included on the final balance due notice. Scheduling, product tracking and installation services will be coordinated by our clients and third- party carriers.

If the client chooses to manage their own freight and delivery, LD2 must be notified of the specific details of the movement of goods. 

Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 72 hours of receipt.

 If customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. LD2 is not responsible for a customer’s own- or third-party freight damage and claim.

SERVICE OPTIONS

Receiving Facility: Receiving Facility delivery will provide the client with product arrival to the facility of their choosing to then be managed and picked up at a later date based on the clients installation schedule.

Standard/ Curbside: Standard/ Curbside delivery will provide the client will parcel shipping to the front door for boxed items and curbside for crate or palletized items.

White Glove: White Glove delivery will provide the client with an inside delivery, with product placement, assembly and debris removal.

If the client chooses to manage their own freight and delivery, LD2 must be notified of the specific details of the movement of goods. 

 RECEIPT OF PRODUCT

LD2 highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries, and facilitate in-home installation. A receiving warehouse acts as an agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.

A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless exception is made on the BOL. If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact the showroom of purchase immediately. 

If the driver must “drop and dash”, the receiver should note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours.

INSPECTION OF PRODUCT

Inspect the cartons or crates carefully. If there is any visible damage to the packaging, note it on the BOL. Take photos of any damage to the packaging, this is necessary to resolve damage claims.

 Unpack the cartons or crates. Inspect all merchandise carefully. Cartons and crates should always be unpacked in your presence. NEVER discard original packaging until satisfied with the delivery.

 If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the products. LD2 must be notified within 48 hours of any concealed damage that is found. Keep a copy of the BOL. Save the packaging material and take pictures of the damage.

All claims should be reported to info@lastditchdesign.com

 PRODUCT QUALITY & IN-TRANSIT DAMAGE REPORTING

Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete, and ready for shipment.

 The carrier is responsible for a complete inspection of the products at the point of origin. Any damage must be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the products in the condition in which they were received. Inspection of the boxed or crated products are limited to the exterior of the packages. Exceptions must be noted, and the packages opened at once if the condition of the cartons or crates appear compromised.

 STORAGE FEES

Any order that is completed on or within the communicated lead time may be stored free of charge for no greater than 15 days. After 15 days, your order is subject to a $25 per day charge for extended storage. This balance must be paid prior to delivery.

 RISK OF LOSS

Delivery of goods to carrier shall be deemed delivery to Buyer, and thereupon title to such goods, and risk of loss or damage, shall be Buyer’s. Any claim by Buyer against Manufacturer or carrier for shortage or damage occurring prior to such delivery must be made in writing within seventy-two (72) hours after receipt of shipment and accompanied by original transportation bill signed by the carrier noting that the carrier received the goods from Manufacturer in the conditions claimed. All deliveries are subject to the accompanying Freight Receiving Rules